Help and support
Help and support
We're here to help with any need. Save time by browsing our frequently asked questions before calling. This page is regularly updated based on your inquiries.
Outages and faults
Billing and Payments
Manage account
Connections, alterations and meters
How can I stay updated on the progress of my application?
How do I apply for a new connection or alteration?
Where is recycled water available?
What size connection or meter do I need?
What happens if you are sub-dividing a property?
How long will my connection application and project take to complete?
What if I change my mind after I submit my application?
How much does a new connection or alteration cost?
I’m building a new home, do I need to apply for water and sewerage?
I am moving into a new property, what do I need to do?
Connections estimator map and sewer information?
