Get help paying your bill
Get help paying your bill
We understand that unexpected changes, like a loss or reduction in income, can make it hard to manage household expenses. If you're facing financial difficulties, we're here to support you with appropriate and realistic payment options.
Support for residential customers:
- Apply for an extension on your bill
Need a little more time to pay? Register or log in to mySAWater to extend your bill due date by 30 days.
- Setup a payment arrangement
This can be weekly, fortnightly, monthly and aims to have your current bill paid off before your next bill is issued. For residential customers, you can do this in mySAWater.
- Our Payment Assistance Program
If you're having difficulty paying your bill, please talk to us so we can help you get back on track. We can work with you to agree a payment plan so that overdue accounts and new bills are paid as early and easily as possible.
Can tenants access payment assistance options?
The program is open to everybody who uses our services – whether you're a tenant renting or a property owner – but it applies differently depending on how you interact with us.
Tenants need authorisation from the owner of the property or the account holder to access our Payment Assistance Program.
In this case, any support payments under the program are applied to the account, not to an individual.
The property owners remain financially responsible for the account.
Don’t have an online account? You can call us on 1300 SAWater (1300 729 283) to discuss your options.
