Why have I received a high water use notice?
Why have I received a high water use notice?
If we notice your water usage is much higher than your average for the same period in previous years, we’ll send you a high water use notice. There can be several reasons for an increase in your bill, including:
- Incorrect meter reading
- Leaks in your pipes, running toilets, or dripping taps
- Increased water usage, such as more people staying at home, watering your garden more, or using new appliances
How to check for leaks
Leaks are one of the most common reasons for increased water use. You can use our online guide to help you locate any leaks on your property.
If you find a problem with any pipes or appliances, it’s important to contact a licensed plumber to fix it.
Need help with your bill?
If you’re having trouble paying your bill by the due date, our Customer Care Team is here to help. Give us a call or reach out to our specialists for assistance.
