Altering or relocating an existing water or sewerage connection
Altering or relocating an existing water or sewerage connection
We connect drinking water, recycled water, sewerage and water for fire services.
Replace
Occasionally a property may not have a meter because it has been damaged or stolen. You will need to apply to replace the missing meter.
Relocate
We can relocate 20mm and 25mm water connections. These are found on most residential properties and can be relocated up to four metres. Larger water connections will need to be disconnected from the main before we can install your new connection. You can apply to relocate a meter here.
Fit to pre-laid pipework
You may have an unmetered water connection available to your property. To arrange to have a meter fit to the pre-laid pipework, complete an application form.
When to let us know about alterations to your property
If you plan to build or do any alteration work on your property, you need to tell us if the work will impact on any of our services before work starts.
As a guide, works that could impact our water services include:
- building a new house
- extending your home
- building a shed, carport or swimming pool
- landscaping work
Your local council may also have approval requirements for alterations. If you are not sure whether it will impact on our services, please contact us.
No matter the size of your project, please advise Before You Dig Australia when and where you plan to dig. Whether your work is simple landscaping or complex drilling, contacting Before You Dig Australia is an important step.
Before You Dig Australia will then contact organisations like us to find where pipes or cables are located. If you complete an application to alter an existing service, we will check with Before you Dig Australia as part of your application assessment.
Properties with additional requirements
When assessing an application for connections from our network to a property we consider the following conditions:
- construction conditions and obstructions: existing services or objects in the construction path, trees, rock, or requirements for traffic management etc.
- the length and size of the connection
- the depth of the connection
If difficult construction conditions exist the connection will be deemed non-standard and you may be required to pay all of the additional construction costs. The cost that you will be required to pay will be set out in a fixed quotation provided in our offer to connect. Any financial quote provide will be valid for 60 calendar days form the date of issue.
For more information, read our Standard and non standard connections fact sheet
Depending on the connection, you may need to provide additional supporting information. This information helps us to assess your connection more accurately and design a solution that meets both Australian standards and your requirements.
Review the following forms to see if you need to include them with your application.
Properties on Community Title
A Community Title agreement is required for single meter, separate meter/s or a manifold with multiple water meters within a community or strata title development. You will need to attach this completed form when you submit your online connection application.
Special characteristics
When assessing your application, we may identify conditions that have an impact on your connection. These are known as special characteristics and if we identify these, we will notify you. If you choose to proceed, your service will be subject to the Special characteristics schedule in addition to our Standard customer contract.
What to expect during the construction process
When we receive your application, we will assign a case manager to look after your application. They can be contacted via email if you have any questions about your project along the way.
We will inspect the site and infrastructure requirements to determine if we can complete your application. When assessing your application, we consider the type of connection you need and if any difficult construction conditions exist. After receiving a completed application we will endeavour to assess and invoice you within 20 business days.
Once your application is assessed, we will send you an invoice, design drawings and approval letter for the work required. Invoices are valid for 60 days and we will not commence your project until the invoice is paid in full.
After you have paid your invoice, we will construct and activate your service. While we aim to complete your project within 35 business days, every connection project and site is different. There are various factors outside of our control that can impact cost and delivery timeframes.We are committed to delivering connection services in accordance with our regulatory service standards. After you have paid your invoice we will use our best endeavours to construct/activate your service within the following timeframes to meet regulatory service standards:
Connections that require extension or upgrade of the supply network may take longer in the construction phase because they are dependent on extension or upgrade works separate to the connection works. We will detail the expected construction timeframe in your approval letter.
We will let you know when your project is complete and service is connected.
At this time, you may need to engage a qualified plumber to connect your internal pipework.
Factsheets
The following fact sheets will help you understand our connection requirements:
Water connections
Sewerage/ wastewater connections
Frequently asked questions
Connection types and sizes vary depending on your property, where the connection is or will be constructed and the what the connection will be used for. Water connection size options are 20mm, 25mm, 40mm, 50mm and larger than 50mm, subject to approval.
Service options for wastewater connection sizes are 100mm, 150mm and larger than 150mm. The size of the connection will be determined by the number of fixture units within the property. The size for a standard house is 100mm. 150mm and larger are subject to approval.
More information about the available connection sizes can be found in our Water metered connection and Sewerage connection fact sheets.
When sub-dividing an existing property, or for community title divisions, we will automatically assess your land division for new connections after your division has been lodged with Plan SA. Find out more about subdivisions.
There are costs associated with connecting to our network. The fee for a standard connection is determined by the type and size of the water, sewerage or fire service you request.
A $103.00 lodgement fee is payable on submission of water, recycled water, sewerage and fire service applications. This fee covers the costs associated with assessing your application. This fee will be deducted from the final construction cost if your project goes ahead.
To understand our connections costs, and any additional fees you may be subject to in your application, please see our fees and charges.
Explore fees, charges and timelines
There is a lot to consider when connecting to one of our services. Every application is different and, depending on the type of connection you have applied for, the connection design and the construction conditions of the site, timeframes and costs will vary.
Find out more information about connection fees and charges.
Major faults
Polkinghorns Rd
Arthurton
- 18/06/2020
Water Supply On
- 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
- See all major faults
Scheduled works
Spruance Rd
Elizabeth East
- 11/06/2021
Temporary Supply Interruption
- Estimated start time and water supply off: 15/06/2021 09:00 AM
Estimated restore time and water supply back on: 15/06/2021 04:00 PM
We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can. - See all scheduled works
