What do I do if I think there is a problem with my water quality?
What do I do if I think there is a problem with my water quality?
The water from your tap is safe to drink. We work hard to ensure that the water supply meets the highest safety and quality standards. Our rigorous testing and treatment processes make sure your water is clean and safe.
What signs might indicate a water quality issue?
If you notice any unusual changes in your water, such as:
- Odour: A strange or strong smell coming from your tap water.
- Cloudy water: Water that continues to appear cloudy or milky after the tap has been running for a couple of minutes.
- Dirty water: Water from the mains tap appears dirty, not clear.
- Unusual taste: A metallic or otherwise unusual taste in your drinking water.
- Health concern: You have reason to believe the water is a health concern for other people, animals or plants.
These are potential indicators of water quality issues. We treat all these cases as a priority and may need further information.
How to report a problem with your water quality
If you think you’re experiencing a water quality issue call us directly.
We’ll investigate your concern promptly and work to resolve any issues as quickly as possible.
If you are unsure whether the issue may have already been reported, you can also check and report on our Faults and Outages map.
This map will show if there are any known issues in your area and allow you to report any new problems.
For more information about your tap water’s quality and testing, visit the following pages
