How do I set up a mySAWater account?
How do I set up a mySAWater account?
Registering for an online account is quick and easy. You’ll need a copy of your bill to get started. If you’ve recently moved in, please wait until you receive your first bill to register, as you’ll need the account number and the name exactly as it appears on your bill.
Steps to register
- Visit the mySAWater registration page
- Follow the prompts and enter the following details:
Your name as displayed on your bill (above your postal address), exactly as it appears—make sure to include spaces, full stops, and titles if applicable.
- Your account number, which you can find on the front of your bill. Be sure to enter the number exactly as shown, including any * if present.
- Your email address and mobile phone number.
- Create a password for your account.
Complete registration
Once you’ve filled in all the required information, you’ll receive a confirmation email at the address you provided.
Providing your mobile number
Including your mobile number helps us keep you updated about your account and services. It’s also used to recover your login details if needed or to notify you if your eBill couldn’t be delivered.
You can update your contact preferences anytime in the My Settings section of your mySAWater account.
Didn’t receive a confirmation email?
The final step of the registration process will show you the email address you used to register and where we sent your confirmation email. Please check that it's correct, and check your junk or spam folder.
If the email is in your spam folder, mark it as 'safe' and move it to your inbox to avoid this issue in the future.
