Accessibility statement
Inclusive web design
We are committed to making sure the content on this website is available to everyone, including readers using assistive technology or accessibility features.
We are currently reviewing the website’s existing accessibility, and through a prioritised schedule of improvements, are working towards compliance with the Web Content Accessibility Guidelines.
If you are unable to access any content on this website due to a disability, or for any other reason, please contact us at accessibility@sawater.com.au or call 1300 SA WATER (1300 729 283).
Easy to read
We have available a number of Easy Read documents covering important information when dealing with SA Water.
- How to understand and pay your water bill
- Our Disability Access and Inclusion Plan
- How to find water leaks and read your meter
- How to save water at your home
- Support for paying your bill
- Water prices for homes
- How to keep sewers healthy
What support is available to me?
Priority services
We're committed to making sure our services are accessible. If you have a disability or health condition, are of senior age, or speak a language other than English at home, you could benefit from Priority Services:
- Self meter reads
- Large print bills
- Interpreter and relay services
Learn more about our Priority Services and if they can help you.
If you’re having difficulty paying your bill
We can help you get back on track. Find out more about the Customer Assist support available to you. You can call our Customer Assist team on 1300 SA WATER (1300 729 283) during business hours or email customerassist@sawater.com.au. The sooner you talk to us, the sooner we can help you.
Accessing SA Water House
We understand that it can be helpful to plan your visit to SA Water House, in the Adelaide CBD. Here's some useful information to make your visit easier:
Opening hours: 8.30am to 5pm Monday to Friday
Location: 250 Victoria Square, Adelaide 5000
Explore our comprehensive guides for accessing SA Water House from both Angas Street and Wakefield Street entrances. These guides provide essential information, including how to enter from each street, the location of public spaces within the building and detailed instructions on accessing specific areas.
Different ways you can provide feedback
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You can send a specific question or feedback.
