Extra help and support
Learn how we support customers with diverse needs through our Accessibility Statement and Priority Services Register. Find out how to access extra help tailored to your circumstances.Accessibility statement
See how we’re making our services more accessible, with support options like large print bills, self meter reads, interpreter services and tailored assistance for customers with diverse needs.
Priority services- Support for people with specific needs
Find out how our Priority Services can support customers with specific needs, including accessible billing, interpreter services, and communication assistance.
Domestic, family and sexual violent support (DFSV)
If you're experiencing Domestic, family or sexual violence we want you to know that support is available. We will listen without judgment and help you access the services you need.