Why have I received an overdue notice?
Why have I received an overdue notice?
We send our customers an overdue notice SMS when they have not paid their bill within 29 days of the due date. If we do not here form you or receive a payment, a final notice is issued on day 36.
Not paying your bill on time can result in overdue payment fees and if bills continue to be unpaid, it may result in legal action.
If you're having difficulty paying your bill, please talk to us so we can help you get back on track. We can work with you to agree a payment plan so that overdue accounts and new bills are paid as early and easily as possible.
Can tenants access payment assistance options?
The program is open to everybody who uses our services – whether you're a tenant renting or a property owner – but it applies differently depending on how you interact with us.
Tenants need authorisation from the owner of the property or the account holder to access our Payment Assistance Program.
In this case, any support payments under the program are applied to the account, not to an individual.
The property owners remain financially responsible for the account.
For more information regarding your late bill notice or for payment support, call us on 1300 SAWater (1300 729 283)
