Eyre Peninsula Water Security
Eyre Peninsula Water Security
It’s time to save water
Securing our water future by making small, impactful changes
Eyre Peninsula water security
A hotter and drier climate and an increase in demand for water is reducing available sources of water in the Eyre Peninsula.
Our Water Security Response Plan describes how we will maintain water supply until the new desalination plant is operational while ensuring the ongoing health of local groundwater basins.
The plan outlines four water security response levels and actions required to be taken by the community based on drinking water availability, ranging from normal water availability to an extreme water shortage.
The Eyre Peninsula water security response level has moved to level 2 - save water. This means water resources meet current demand but there is limited opportunity to support growth. We all have a role to play in understanding how much water we are using and identify ways to reduce our water use with our water wise and water saving options.
Find hidden water savings at home - calculate your home water use
Water calculator for your home and garden
Our home water calculator helps you understand how much water you use in your home.
It compares your water use against the average in your area and gives a goal to reduce your use if you are a high water user.
Once you have identified water saving opportunities in your home, our rebates can support you to install water efficient appliances and household fixtures, helping you save water and money.
Unlock savings with rebates
Rebates
As part of our Water Security Response Plan and to help you save water on the Eyre Peninsula, rebates will be available from Monday 2 December 2024 for selected water efficient appliances and household fixtures. Ranging from water-efficient shower heads and washing machines to garden irrigation timers, rebates provide a further incentive for everyone to save wate
Eligibility
- Rebates are available only to properties in eligible postcodes within the Eyre Peninsula. A full list of eligible post codes is available in the full terms and conditions.
- Residential and non-residential properties that have water supplied to them by a private individual, organisation or local government that sources water from SA Water, including Water West at Ceduna.
- Businesses using more than 1 megalitre of water a year can also request a free water efficiency assessment from SA Water. A representative from SA Water will visit your business to help you identify ways to reduce water consumption.
- Rebates are available to both property owners and tenants, whether you are a business or a resident. Property owners can apply for all rebates while tenants can only apply for rebates for washing machines, pool/spa covers and irrigation timers/controllers.
- Businesses and charities that provide an ABN number can apply for rebates.
- Rebates will be available when replacing low efficiency water products used in homes and businesses with more efficient, WELS 4 star rated or higher products.
- Rebates are not available for strata companies, managing agents, commercial home builders or land developers. Products used in new building construction, extensions or renovations are also not eligible.
| Water efficient devices | Maximum per property | Rebate per unit |
|---|---|---|
| Shower heads | 3 | $100 |
| Washing machines | 1 | $400 |
Toilet (dual flush) | 2 | $250 per toilet |
Swimming pool/spa cover | 1 | $300 |
Irrigation timers (Smart approved WaterMark / Smart Drop certified) | 2 (1 of each or 2 the one unit) | $50 |
Irrigation controller Wi-Fi (Smart approved WaterMark / Smart Drop certified) | $150 |
Before you buy and apply for your rebate
Step 1
Use the water savings calculator on our website to work out which products will give you the greatest savings. Head to sawater.com.au/bewaterwise.
Step 2
Before you buy and install a water saving product, read the terms and conditions to understand the rebate eligibility, what water efficient products are covered in the rebates and what you need to provide when you apply for rebates.
Step 3
Fill in the online form at sawater.com.au/EPwatersecurity providing all the required information and submit for assessment. A confirmation email will be sent to you letting you know that we have received your application.
To apply, you must provide the following:
- photo of original receipt/s
- photo of each product installed in your property
- your SA Water account details
- an electronic Certificate of Compliance for a dual flush toilet from a licensed plumber
- ABN if you are applying for a business.
Step 4
An email will be sent to confirm the status of your application within 20 business days.
If you are a business or commercial customer looking to install more water saving products than the maximum number offered in the rebate, contact us to complete a free business water efficiency assessment.
How you will receive your rebate
- If you are the account holder, we will automatically credit the rebate to your next SA Water account. This will reduce the balance on your next quarterly bill. You can request the rebate be refunded as an electronic funds transfer to your bank account once your rebate has been approved.
- If you are a tenant applying for a rebate, we’ll apply the rebate to a temporary account. When your rebate is approved, we will arrange for your rebate to be sent to you as an electronic funds transfer.
- If you are experiencing financial hardship, please contact us on 1800 130 952 to discuss your rebate and water saving option
We are not able to provide cash rebates.
Undertake a free water efficiency assessment for your business
Business water efficiency assessments
Our free water efficiency assessment can identify how your business can reduce water use and increase savings. We will analyse your current water use, identify areas of inefficiency, and recommend specific actions to help you save water.
Eligibility
- Commercial, industrial and primary production customers on the Eyre Peninsula.
- Customers who use more than 1 megalitre (1 million litres) a year.
How to apply
Fill out the online application form, and one of our team will be in touch to organise a time to complete your free water efficiency assessment.
Make a difference: water saving information and answers for every customer
In our Water Security Response Plan there are 4 levels and actions required to be taken by the community based on drinking water availability, ranging from normal water availability to an extreme water shortage.
The current availability of groundwater sources means the region’s water security response level is set at level two of four.
Our customers use water in many different ways. Explore the 4 customer categories in the response plan to understand the actions each group can take to save water at level 2.
Discover practical ways to save water in every area of your home and garden. From upgrading to water efficient appliances with our rebates, to using our household water calculator and water saving tips, you can make a difference every day. Simple changes like watering your garden at night, covering your pool, and repairing leaks can all add up to big savings on water.
Level 2 – save water actions
Education
Attend a local event: Learn practical ways to save water by attending one of our community education events in 2025. Gain valuable insights and tips directly from water efficiency experts.
Explore our online tools: Our website offers a range of information and our water use calculator helps you understand your household’s water consumption, identifies areas for improvement, and to make informed choices to save water.
Indoor water use
Calculate your use: Use the water use calculator to get a clear picture of your water consumption and discover tips for water efficiency.
Upgrade appliances: Take advantage of our rebates to replace old fixtures like toilets, shower heads, and washing machines with water efficient models that help you save water. See more information about WELS 4 star rated appliances.
You can apply for your rebate from Monday 2 December 2024.
Fix leaks: Small leaks in taps, showers, and appliances can waste a lot of water. Finding and repairing them promptly can make a big difference to your water consumption and costs.
Outdoor watering
Irrigation efficiency: From Monday 2 December 2024, you can apply for a rebate on irrigation timers to optimise outdoor watering. These timers ensure water is used only when needed, reducing water waste.
Inspect and repair: Check your irrigation system regularly for leaks and make repairs to keep your garden water efficient.
Water smartly: Water your garden at night to reduce evaporation and allow plants to absorb water more effectively.
Pools and spas
Minimise evaporation: Install a pool or spa cover to reduce water loss when not in use, saving both water and heating costs.
Rebates for pool covers: Apply for a rebate on swimming pool and spa covers to reduce water and energy use.
You can apply for your rebate from Monday 2 December 2024.
Fix pool equipment leaks: Regularly check your pool and spa equipment for leaks, which can lead to significant water waste.
Frequently asked questions
The rebates will be available from Monday 2 December 2024 until 30 June 2026 or as advised.
The rebates cover products that have a WELS rating of at least 4 stars or more. WELS is Australia’s national mandatory water efficiency labelling scheme. For more information about the WELS scheme visit www.waterrating.gov.au.
All plumbing products installed and connected to SA Water supply must carry a Smart Approved WaterMark or Smart Drop Certification which ensures the product complies with Australian standards and gives you confidence that the products you are buying are high standard. To find out more visit www.watermark.standards.org.au.
We do not provide a list of recommended products, but recommend you check the water efficiency labelling and ensure the products you purchase have either a WELS rating of at least 4 stars or more or the Smart Approved WaterMark or Smart Drop Certification. It is your responsibility to seek advice on which products would best suit your needs.
Low-flow shower heads cannot be used with all plumbing systems because these shower heads rely on mains water pressure to work. Some instantaneous and gravity-fed hot water systems are low pressure systems. If you have a low-pressure hot water system, you do not need a water efficient shower head as your hot water system is already water efficient. Please consult your plumber if in doubt.
Application forms can be downloaded from our website and printed. Completed applications, including copies of supporting documents, can be sent to us at:
Attn: Eyre Peninsula rebates
C/O Customer Care Centre
GP Box 1751
Adelaide SA 5001
We require proof of purchase to process any applications. If you have lost the receipt, a statutory declaration can be provided and will be assessed on a case-by-case basis. Please upload this with your rebate application.
We aim to process all rebate applications within 20 business days where all the necessary requirements for the application have been provided.
Rebates will be paid for approved applications, and you will be notified by email.
Rebates for items purchased from Tuesday 19 November 2024 to 1 December 2024, will be honoured.
For lay-by purchases of eligible products, the receipt must show a final payment on or after Tuesday 19 November 2024.
You will receive an email confirming if your rebate has been approved or declined including the reasons why it may have been declined.
If you have questions about the assessment of your application, you can email us epwaterefficiency@sawater.com.au requesting more information or call our Water Security Response line on 1800 130 952.
The rebate is for a complete toilet replacement. This means both the pan and cistern.
Some old-style toilet pans are not suitable for use with 4 star rated cisterns and may not operate effectively.
The rebate can be used to cover the cost of the toilet and plumbing costs for installation.
The toilet must be installed by a licensed plumber. Your plumber will need to provide you with a detailed invoice including details of the dual flush toilet which was replaced and an electronic Certificate of Compliance (eCoC).
A copy of the eCOC will need to be included with your application.
Rebates are available for up to 3 replacement shower heads in a residential property to a maximum of $100 for each shower head.
Do your research and seek advice when selecting a product to ensure the shower head suits your purposes.
Low-flow shower heads cannot be used with all plumbing systems because they rely on mains water pressure to work.
Some instantaneous and gravity-fed hot water systems are low pressure systems. If you have a low-pressure hot water system you do not need a water efficient shower head as your hot water system is already water efficient.
We reserve the right to conduct field inspections to verify your claim. In the event that we find an applicant in breach of these terms and conditions, the rebate amount will need to repaid to SA Water.
Customers can apply for one washing machine rebate per property to a maximum of $400. If the cost of the washing machine is less than $400, the actual amount will be paid.
The washing machine must have a WELS rating of at least 4 stars or more to be eligible for the rebate. WELS is Australia’s national mandatory water efficiency and labelling standards. For more information about the WELS scheme visit www.watermark.abcb.gov.au.
The washing machine must be purchased, installed and operational for the rebate to be claimed. Rebates are not available for rented, leased or hired products.
Second-hand washing machines may be eligible for a rebate, provided they are procured from a licenced retailer or wholesaler, they are WELS 4 start rated or higher, and all the rebate terms and conditions are met.
We reserve the right to conduct field inspections to verify your claim. In the event that we find an applicant in breach of these terms and conditions, the rebate amount will need to repaid to SA Water.
You can apply for one pool or spa cover rebate per property to a maximum of $300. If the cost of the cover is less than $300, we will pay the actual amount.
All covers must carry a Smart Approved WaterMark or Smart Drop Certification that ensures the product complies with Australian standards. To find out more visit www.watermark.standards.org.au.
We reserve the right to conduct field inspections to verify your claim. In the event that we find an applicant in breach of these terms and conditions, the rebate amount will need to repaid to SA Water.
You can apply for onerebate of $50 for an irrigation timer and/or one rebate of $150 for an irrigation controller per property, up to a maximum of 2 irrigation products.
Irrigation timers and Wi-Fi irrigation controllers that are eligible for the rebate include mechanical and Wi-Fi/bluetooth timers, logic or computer-controlled timers.
The irrigation timer or Wi-Fi controller must have a Smart Approved WaterMark or Smart Drop Certification that ensures the product complies with Australian standards. This also help you be confident that the product you are buying is high standard. To find out more visit www.watermark.standards.org.au.
We reserve the right to conduct field inspections to verify your claim. In the event that we find an applicant in breach of these terms and conditions, the rebate amount will need to repaid to SA Water.
Irrigation timers/controllers must always be used in conjunction with any water restrictions in place for your area.
If you're feeling overwhelmed or can’t seem to get ahead on your water bills, buying new products for your home might feel a little out of reach. If you are currently experiencing financial hardship, please contact us on 1800 130 952 to discuss your rebate and water saving options.
