Why does my bill say 'estimated bill' and what does it mean?
Why does my bill say 'estimated bill' and what does it mean?
To prepare your bill, our team needs to enter your property to read the meter. If access to the meter is blocked, or if we’re unable to access it safely and easily, we may estimate your water usage.
This estimate is based on your previous usage history. If we don't have a history of your usage at your property, we use the average usage by similar customers during the same period. We'll let you know if your bill is based on an estimated reading of the meter by noting it clearly on your bill.
If you have been issued with an estimated bill, and we can access and read the meter in the next billing period, we will adjust your next bill to take account of the actual meter reading.
To avoid estimated bills, please make sure we can easily access and read your meter by clearing trees and bushes, and ensuring pets are appropriately contained.
You can also submit a meter reading through mySAWater or through the 'Submit a meter reading' form if you would like to update our records with an accurate reading.
You can also contact SA Water’s meter reading service provider, Skilltech, on 1300 340 916 to notify them of your meter reading.
