Reading the meter

Reading your meter is the best way to keep track of your water use, and ensure your bill is an accurate reflection of it.

Most water meters are located near the property’s front boundary. If you live in a strata or community titled property, you will need to check if each dwelling has a meter or if there is one for everyone.

When you have located your meter, lift the cap to see the display. Not all displays are the same, yet all meters are colour coded to indicate litres and kilolitres.

In this diagram, the black and white numbers represent kilolitres (one kilolitre is 1000 litres) and the red and white numbers represent litres. This meter displays a use of 126 kilolitres and 487 litres.

We also have information to help you check if if you have a leak on your property or have concerns about your water pressure. You can also ask for the accuracy of your meter to be tested.

Your meter tap controls water flow to your property. It can only be used to shut off supply for emergency situations or plumbing work and is not designed to stop supply long term.