This is an application to request:
- a new connection to a water, sewerage, recycled water, or fire service
- an alteration to an existing water, sewerage, recycled water, or fire service connection
- or to disconnect from an existing water, sewerage, recycled water, or fire service connection
You are eligible to apply if:
- You are the owner of the property, or,
- You are a person authorised by the owner of the property
We will provide all communications to the party who submits this application. It is the responsibility of that party to communicate with the owner/s or occupier/s of the property.
How long an application takes:
Your online application will take 10-15 minutes to complete.
We will aim to provide an invoice for the requested service within 20 business days.
You will receive a tracking number via email to follow your application's progress using our online Application Tracker. Your case manager will be in touch if any additional information is needed and will also keep you updated on your application’s progress.
Information you need to apply:
Have the following information on hand to make it easier to apply:
- When sub-dividing an existing property, or for community title divisions, we will automatically assess your land division for new connections after your division has been lodged with Plan SA. Find out more about subdivisions here.
- For new connections, check an existing connection exists at the property. You can check this using our connections estimator map.
- The size of the meter you require. Learn more about standard and nonstandard connections.
- How far from the boundary your connection will be in metres.
- A site plan of where you would like us to build/or move your service on your property.
- For alterations, photographs taken from the road verge showing the current position of the meter and clearly mark where you intend us to move the meter to.
- Awareness of any conditions or obstructions that exist at your property that may make it difficult for us to connect your service (such as trees, rocks, driveways, traffic management requirements). Photos of these will help us assess your application.
- Account or credit card details. A $103.00 fee will be charged at the end of your application.
Supporting documents:
Community Title:
- Completed Community Title agreement if connecting to a community title property
Commercial
- A Building /Hydraulic plan is required for any commercial/ industrial development with connections 25mm and greater
- A Drain layout plan showing fixtures is required for all commercial sewerage applications
Fire Service
- Network analysis results for fire service connections (apply here)
- Flow test results for fire service connections (apply here)
If you are having trouble uploading your attachments, please contact our Connections Officers on 1300 650 951. For more information on how to prepare for your application, please see our application checklist.
Ready to apply
Applications are subject to the terms and conditions contained within SA Water's Standard Customer Contract, and the Connection's Policy.
When assessing your application, we may identify conditions that have an impact on your connection. These are known as Special Characteristics and if we identify these, we will notify you. If you choose to proceed, your service will be subject to the Special Characteristics Schedule in addition to SA Water’s Standard Customer Contract.
The information provided in this form is subject to SA Water’s Privacy Policy.
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