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Complaints and compliments

Your feedback is important to us and helps us make our best better.

If you have a complaint, we will work with you and focus on what has happened and why so we can take the right steps to resolve the matter and learn from each experience.

You can also use this form if you are looking to provide a compliment. We would love to hear about the good things we do, and we pass this on to the team or department who have doing a great job.

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  • The information you provide in this form is subject to SA Water’s Privacy Policy.
  • You can choose to remain anonymous when you provide your feedback. We will still receive your feedback - we just won’t contact with an update after.
  • Depending on the nature of your enquiry, we will get back to you within 2-5 business days.
  • Please note that all fields must be completed, unless marked as optional.
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  • Major faults

    • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

    • Underway
  • Spruance Rd
  • Elizabeth East
  • 11/06/2021
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 15/06/2021 09:00 AM
    Estimated restore time and water supply back on: 15/06/2021 04:00 PM

    We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works

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