Leakage allowance application

This form is used to apply for a partial refund for wasted water, if there has been a leak at your property that meets the eligibility criteria below.

Residential property owners can streamline their applications for a leakage allowance by logging into mySAWater to complete their application. Registering for mySAWater only takes a few minutes, and it also provides access to ebilling and allows you to update your details immediately online. Register or Login.

You are eligible for a leakage allowance if:

• The leak was concealed or not easy to see
• It was repaired or replaced by a licenced plumber with authorised materials
• You can demonstrate adequate self-repair of the leak including materials used.

The following leaks are not eligible for a leakage allowance application:

• Hot water systems
• Above ground irrigation
• Swimming pools
• Toilet cisterns
• Rainwater tanks, water pumps and valves
• Fixtures (internal and external taps)
• Where the leak has not been repaired
• A failing stopcock (meter tap)
• Evidence of negligence, including failure to renew pipework in poor condition or leaks due to faulty workmanship

Conditions:

• You must be the owner, managing agent, strata manager or authorised with SA Water to act on behalf of the owner of the property where the leak occurred.
• The leak must be repaired within four weeks of you noticing the leak or receiving a high water use notice from us.
• This leakage allowance application must be submitted within six weeks of the date of repair or the next bill issued.

Other conditions that apply to this form:

• A leakage allowance can only be claimed once every five years for the property you own or live in.
• Only one leakage allowance can be claimed for issues on vacant land or infrequently occupied properties (eg. holiday homes).
• Allowances are calculated to account for fifty per cent of lost water due to the leak (based on average usage at the property) and is capped at 600kL.
• Applications from Strata or Community Titles must come from the secretary or group representative.

Before you begin:

What you will need to complete this application:

• Your SA Water account number (on the front of your SA Water bill)
• Your meter number (page two of your SA Water bill)
• A meter reading taken after the repair date (the black and white numbers, starting from left to right on your meter, including any leading zeros e.g. 004510)
• A plumber's invoice or written details of repair work undertaken, including materials used and receipts.

The information you provide in this form is subject to SA Water's Privacy Policy.

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