Tenant enquiries - Accordion - I need help with my meter or to submit a meter reading

What to do when you have a problem with your meter?

If your meter is noisy, damaged or you see a leak, learn how to check for problems and where to report it.

You can also report the faulty meter using our online Faults and Outages map.

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What to do if you can’t locate the water meter?

Water meters are generally found in a few common areas:

• In residential properties, they’re typically located in the front yard, near the boundary with the street, driveway, or pathways.
• In units or apartment complexes, they’re usually found inside meter rooms or cabinets in shared spaces such as a utility room, garage, or car park.
• In rural properties, you will often find them near the main access road or property entrance, sometimes close to boreholes or tanks.

For more information on locating your meter, visit our Where is my meter usually located? help page.

If you still can’t locate your meter, you can report it as a fault using our Faults and Outages map. Simply search for your location, select "Report a Fault," then choose My property > Other meter problem > I can’t find my meter. We’ll get in touch with information on its location.

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