Tenant enquiries

Please check our Faults and Outages map for any current outages or planned work in your area. If you have a problem, you can report it directly on the map, making the process fast and simple.

For urgent matters such as sewage overflows, strong odours, flooding, or a loss of water service, please contact our Customer Care Centre on 1300 SA WATER (1300 729 283), available 24/7 for immediate assistance.

You don't need to set up or transfer a water account. Your conveyancer, landlord or managing agent usually takes care of everything for you and will be in touch. Visit our water connections and moving page to find out what you need to check when buying, moving or selling.

Accessing copies of bills as a tenant

If you are a tenant, you can request a copy of your current or previous bills through your managing agent or landlord (property owner).

Changing the billing name as a tenant

SA Water bills can only be in the name of the property owner. The property owner is financially responsible for the account.

Only managing agents and authorised people on the account can request for a bill to be sent to them instead of the property owner.

If you are a tenant and need more information on your SA Water bill, please contact your managing agent or the property owner.

Accessing account and billing information as a tenant

If you are a tenant, you can request and talk to us about general billing information, such as how we charge for water and sewer services and your rights as a tenant.

The property owner is financially responsible for an account, so specific information about accounts, bills and charges need to be requested through your managing agent or landlord (property owner).

Please contact your managing agent or the property owner if you have questions that relates to a particular bill and its charges.

Why is my bill higher than expected?

There can be a number of reasons your water bill might be higher than expected. Refer to our help and support article for more information about high water use, seasonal water use, and how to find leaks on your property.

What to do when you have a problem with your meter?

If your meter is noisy, damaged or you see a leak, learn how to check for problems and where to report it.

You can also report the faulty meter using our online Faults and Outages map.

What to do if you can’t locate the water meter?

Water meters are generally found in a few common areas:

• In residential properties, they’re typically located in the front yard, near the boundary with the street, driveway, or pathways.
• In units or apartment complexes, they’re usually found inside meter rooms or cabinets in shared spaces such as a utility room, garage, or car park.
• In rural properties, you will often find them near the main access road or property entrance, sometimes close to boreholes or tanks.

For more information on locating your meter, visit our Where is my meter usually located? help page.

If you still can’t locate your meter, you can report it as a fault using our Faults and Outages map. Simply search for your location, select "Report a Fault," then choose My property > Other meter problem > I can’t find my meter. We’ll get in touch with information on its location.