Billing and payments

If you are a residential property owner, you can see your account balance anytime through mySAWater.

If you can’t access mySAWater, use our self-service phone options: Call 1300 729 283, press 2, and follow the prompts.

Access your bills easily in mySAWater

If you are a residential property owner, the quickest way to access to all your previous bills, is in mySAWater. You can also export your bill information into a handy payment summary each financial year.

What is an estimated bill and what does it mean?

To prepare your bill, our team needs to enter your property to read the meter. If access to the meter is blocked, or if we’re unable to access it safely and easily, we may estimate your water usage.

Submit a meter reading.

To update our records with an accurate reading, residential customers can log in to their mySAWater account and submit a meter reading.

If you’re unable to access mySAWater, you can use the meter reading submission form instead. This ensures your reading is sent to the right team.

There can be a number of reasons your water bill might be higher than expected. Refer to our help and support article for more information about high water use, seasonal water use, and how to find leaks on your property.

If you are a residential property owner, you can request a refund easily by completing the refund request in mySAWater.

Where possible, we return payments to the original source of payment and may require you to provide proof of payment to complete your request.

If you have a credit on your account and can’t access mySAWater you can contact us on 1300 729 283 to request a refund.

We return payments to the original source of payment where possible. You may be required to provide proof of payment to complete your request.

Easily request an extension or payment plan in mySAWater

If you're a residential property owner facing financial difficulties, we're here to support you with appropriate and helpful payment options. You can request a 30 day bill extension or a payment plan in mySAWater.

Get an extension or payment plan over the phone

Customers can call us and request a payment extension or payment plan using our automated phone service. Call us on 1300 729 283, press 2 and follow the prompts.

Need additional help? Learn about our Payment Assistance Program

If you're having difficulty paying your bill and need more support over a longer period of time, please talk to us so we can help you get back on track.