Leakage allowance application

Leakage allowance application

This form is used to apply for a partial refund for wasted water, if there has been a leak at your property that meets the eligibility criteria below.

Residential property owners can streamline their applications for a leakage allowance by logging into mySAWater to complete their application. Registering for mySAWater only takes a few minutes, and it also provides access to ebilling and allows you to update your details immediately online. Register or Login.

You are eligible for a leakage allowance if:

  • The leak was concealed or not easy to see
  • It was repaired or replaced by a licenced plumber with authorised materials
  • You can demonstrate adequate self-repair of the leak including materials used.

The following leaks are not eligible for a leakage allowance application:

  • Hot water systems
  • Above ground irrigation
  • Swimming pools
  • Toilet cisterns
  • Rainwater tanks, water pumps and valves
  • Fixtures (internal and external taps)
  • Where the leak has not been repaired
  • A failing stopcock (meter tap)
  • Evidence of negligence, including failure to renew pipework in poor condition or leaks due to faulty workmanship

Conditions:

  • You must be the owner, managing agent, strata manager or authorised with SA Water to act on behalf of the owner of the property where the leak occurred.
  • The leak must be repaired within four weeks of you noticing the leak or receiving a high water use notice from us.
  • This leakage allowance application must be submitted within six weeks of the date of repair or the next bill issued.

Other conditions that apply to this form:

  • A leakage allowance can only be claimed once every five years for the property you own or live in.
  • Only one leakage allowance can be claimed for issues on vacant land or infrequently occupied properties (eg. holiday homes).
  • Allowances are calculated to account for fifty per cent of lost water due to the leak (based on average usage at the property) and is capped at 600kL.
  • Applications from Strata or Community Titles must come from the secretary or group representative.

Before you begin:

What you will need to complete this application:

  • Your SA Water account number (on the front of your SA Water bill)
  • Your meter number (page two of your SA Water bill)
  • A meter reading taken after the repair date (the black and white numbers, starting from left to right on your meter, including any leading zeros e.g. 004510)
  • A plumber's invoice or written details of repair work undertaken, including materials used and receipts.

The information you provide in this form is subject to SA Water's Privacy Policy.

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Applications can only be submitted by the account holder(s) or authorised parties representing this property address. Please confirm:
It is on the right hand side of the front page of your SA Water bill (Include the * symbol if present).
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Leak details

dd/mm/yyyy

Repair documentation

dd/mm/yyyy
Were the repairs undertaken by a licensed plumber?
Accepted file formats: jpg, jpeg, PDF, doc, docx, PNG
Accepted file formats: jpg, jpeg, PDF, doc, docx, PNG

Meter details

Your water meter number is on the second page of your bill, under the heading 'Meter(s)'.
Please take a reading of your meter after repairs have been completed.
Record all the black and white numbers, starting from left to right, including any leading zeros e.g. 004510
dd/mm/yyyy
Continue

Applicant details

The information you provide in this form is subject to SA Water's Privacy Policy.

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