Our people for the future
Our people for the future
We proactively grow a diverse and inclusive business with people who reflect the community we serve. This brings creative thinking and diversity of thought to build innovation, embracing technology to help us be safer and more efficient. Our people work safely and are part of a high performing culture where learning and collaboration deliver great customer outcomes.
This year we made significant progress in the delivery of our Health and Safety Improvement Plan objectives. The 3-year program, which will finish in December 2024, aligns the Health and Safety Management System across our business with international work health and safety standards.
Programs of work delivered in 2023-24 included:
- occupational hygiene testing based on business-specific occupational hygiene
- hazards and potential exposures
- reviewing and updating our standards and procedures to support improved
- contractor health and safety management
- updating emergency management plans and risk management programs and plans
- adding new and updated operational risk management tools, including Safe
- Work Method Statements and Job Hazard Analysis, Plant and Equipment Risk
- Assessments, and associated health and safety leadership risk management activities
- delivering a critical risk program with 15 critical risks identified.
In the reporting period, our high potential incident frequency rate result of 3.0 was significantly better than our target of 6.7. Our end-of-year total recordable injury frequency rate result of 6.0 was slightly above our target of 5.5. The lost time injury frequency rate of 3.0 was also above our target of 2.0.
In 2023-24 our new Diversity Equity and Inclusion (DEI) Strategic Plan came into effect. This will guide delivery on our 2030 goal: enabling diversity and inclusion as a part of everything we do. To oversee implementation of the plan, we formed the Diversity Equity and Inclusion Council with representation from across the business.
Other activity delivered in 2023-24 included:
- improving accessibility by providing translations to key parts of our customer
- bills on our website and to stakeholder organisations
- initiating a workforce review to improve Aboriginal workforce representation
- sponsoring the Women in STEM Career’s program run by the University of Adelaide
- promoting and celebrating diverse experiences through our employee networks
- groups Together for Women, Pride Together, Kauwi Miyurna and Able Together
- continuing cultural awareness training
- partnering with the Clontarf Foundation which supports young Aboriginal and Torres Strait Islander men to participate in education, employment and society in a positive way.
We achieved:
- 46.84 per cent of leadership positions held by women (DEI target: 50 per cent)
- 1.85 per cent Aboriginal employment (DEI target: 3 per cent).
In August 2023, we released a report on barriers to women working in STEM. In response to this report, we have created a Women in STEM Action Plan to address some of the barriers. This is being delivered through the Capital Delivery Strategic KPI Program.
At the end of 2023 we closed off our Disability Access and Inclusion Plan (DAIP) with 32 out of 39 actions complete.
We delivered on actions that included training our customer care centre teams to recognise and respond to customers experiencing vulnerability and developing a Priority Services Register enabling us to identify customers living with disability, while protecting their privacy.
We also created easy-read documents for our customer communications and reviewed and improved accessibility to information of publicly accessible sites.
Other actions, including building partnerships with education providers to identify
opportunities to students and offering disability awareness training to leaders, will
be revisited in the new DAIP.
Highlights included:
- piloting a new accessible worksite checklist with our Customer Experience team and Major Framework Partners (MFPs)
- working with our MFPs to review the accessibility of our construction sites
- disability and inclusion training for our MFPs to help their teams better understand the needs of people living with disability.
In June 2024 we became a signatory of the Autism Inclusion Charter, an initiative of the South Australian government that demonstrates the ongoing commitment of government agencies to improve outcomes for autistic and other neurodiverse people.
The opportunity to join the state government’s Neurodivergent Public Sector Employee Network was made available to our people, as was online autism awareness training, and we began working on developing our next disability access and inclusion plan.
Our annual performance appraisal and development cycle is aligned to the financial year and includes setting goals, supporting our people’s development and having performance discussions. In 2023-24, 99 per cent of our people completed their annual performance reviews.
Major faults
Polkinghorns Rd
Arthurton
- 18/06/2020
Water Supply On
- 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
- See all major faults
Scheduled works
Spruance Rd
Elizabeth East
- 11/06/2021
Temporary Supply Interruption
- Estimated start time and water supply off: 15/06/2021 09:00 AM
Estimated restore time and water supply back on: 15/06/2021 04:00 PM
We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can. - See all scheduled works
