General enquiries and feedback

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What are you enquiring about?

General and billing enquiry

Complaint or compliment

Direct debit enquiry

Managing agent enquiry

Managing Agent business name

Managing Agent customer number

Plumbing enquiry

Water and sewer connection enquiry

Water use or meter enquiry

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Would you like to remain anonymous?

Please note: if you choose to remain anonymous, we won't be able to contact you regarding your compliment/complaint.

Yes

No

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Account number

Account holder's name

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Do you have an existing Connections case number?

Yes

Your case number For example, H1234567

No

If you'd like to apply for a new connection or alter an existing one, please go to our Connections Application form. For a new flow test or network analysis please use the Flow Test or Network Analysis forms. Alternatively give us a call on 1300 650 951.
Otherwise please continue.

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Are you the account holder?

Yes

Your account number

Account holder's name

No

Due to privacy reasons we can only discuss detailed information about a property’s water or sewerage connection with the person listed as the account holder, unless they’ve given consent in writing for someone else to act on their behalf. Please include the written consent in the File upload section if applicable.

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Are you the account holder?

Yes

No

Your account number

Account holder's name

Switch this property to ebilling?

Yes

No

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Are you the trade waste authorisation holder?

Yes

Trade waste authorisation number

Business trading name

No

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Would you like to be contacted about your enquiry?

Yes

What's the best time for us to contact you during business hours? (8:30am - 5pm)

AM

PM

What's the best way for us to contact you?

Phone

Email

Phone or Email

No

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Please describe your enquiry

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File upload

If relevant, you can attach file(s) to help with your enquiry.
File formats: jpg, png, gif, tiff, pdf, doc, docx.

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Your contact details

First name

Last name

Phone number

Email address

Property address or site location

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Please enter your message

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