In this section

Menu

Track your application

Printer-friendly version of this Page

Track your connection application

Our live tracker lets you know where your connection project is up to in the application process.

Learn more about what we do at each stage, the work we may be doing on site, and be notified if we need any additional information to help progress your project.

You can find your Tracking ID in the confirmation email we sent after you completed your application.

To track your application, enter your Tracking ID.

Your application for

Tracking ID:  Case Number: 
Application received
Investigation underway
Application assessed
Project underway
Project complete

Application received

When we receive your application, we will assign a case manager to look after your application. They can be contacted via email if you have any questions about your project along the way.

Investigation underway

We will inspect the site and infrastructure requirements to determine if we can complete your application. When assessing your application, we consider the type of connection you need and if any difficult construction conditions exists. After receiving a completed application we will endeavour to assess and invoice you within 20 business days.

Please check the connection service type relevant to your application to see more specific information.

Application assessed

Once your application is assessed, we will send you an invoice, design drawings and approval letter for the work required. Invoices are valid for 60 days and we will not commence your project until the invoice is paid in full.

Please check the connection service type relevant to your application to see more specific information.

Project underway

We are committed to delivering connection services in accordance with our regulatory service standards. After you have paid your invoice we will use our best endeavours to construct/activate your service within the following timeframes to meet regulatory service standards:

  • a standard water connection within 25 business days
  • a non-standard water connection within 35 business days
  • a standard sewerage connection within 30 business days
  • a non-standard sewerage connection within 50 business days

Connections that require extension or upgrade of the supply network may take longer in the construction phase because they are dependent on extension or upgrade works separate to the connection works. We will detail the expected construction timeframe in your approval letter.

Project complete

We will let you know when your project is complete, and service is connected. At this time, you may need to engage a qualified plumber to connect your internal pipework.

Your road surface may still need to be reinstated. Please allow up to 5 business days in metro areas and up to 30 business days in regional areas for this work to be completed.

Please check the connection service type relevant to your application to see more specific information.

Thank you for your connection application.

Attention required

Your project has been placed on hold on . Please check your email history for an email from your case manager explaining why your project is on hold and what is needed to progress the application.

Common reasons projects are put on hold:

  • We are missing information that is required to complete your application
  • We need additional information to accurately assess your application
  • We are waiting for payment of an invoice, or
  • We are waiting for a certificate of practical completion for the major development works at your site.

Please email your connections case manager if you have any questions.

Case closed on

Your project has now been closed.

Common reasons projects close:

  • Your project was successfully completed.
  • We did not receive the supporting documents required to accurately assess your application and invoice you.
  • Your invoice was not paid within the required 60 days.

If you didn’t expect your case to be closed, please email your case manager for more information.

What happens during this stage

Water and recycled water connections

We will inspect the site and infrastructure requirements to determine if we can complete your application. To do this we may need access to your property’s boundary, and you may notice some blue and/or orange paint marks on the ground or fence after our visit, it is not permanent, and it will wear off gradually.

When assessing your application, we consider the type of connection you need and if any difficult construction conditions exist; this helps us determine if your connection is standard or nonstandard. If your connection is 'non-standard' you must pay all extra construction costs.

There are many difficult construction conditions, but the main ones include:

  • existing services in the construction path
  • underground water
  • geographical location
  • trees
  • rock
  • requirements for traffic management

You can find out more about standard and non-standard connections here and to understand our connections costs please see our fees and charges.

If our network needs to be extended or upgraded to connect you, we will tell you that connection is not possible at this time. We can provide you an indication of costs to upgrade or extend the connection if you wish. Please note this investigation will be at your cost. We will agree investigation costs with you before proceeding.

Once your application is assessed, we will send you an invoice, design drawings and approval letter for the work required. Your approval letter will include:

  • type of service available
  • required fees and charges for your type of connection
  • construction program associated with the design and construction of your connection
  • any approvals you’re required to obtain and any pre-conditions for us to do the work
  • any post construction requirements.

We ask that you carefully check the design to ensure we are fulfilling your request.

The more we know upfront the more accurate we can be when quoting and planning your project. If changes are required, please let us know before paying the invoice and we will work with you to find a solution that meets both your requirements and our standards.

Invoices are valid for 60 days and we will not commence your project until the invoice is paid in full.

Please be aware you may need to engage a licensed plumber to complete the internal pipework from the connection. Please note that once your new service is constructed any changes to the agreed design will incur charges.

After you have paid your invoice, we aim to construct and activate your service according to these timeframes:

  • standard water connection within 25 business days
  • non-standard water connection within 35 business days.

Every connection project and site are different. There are various factors outside of our control that varies the complexity of a project which can impact cost and delivery timeframes.

You can find out more about standard and non-standard connections here and to understand our connections costs please see our fees and charges.

The required construction work for your application has now been completed. Your road surface may still need to be reinstated. Please allow up to 5 business days for this work to be completed for metro locations and up to 30 business days for regional.

If we altered your water meter, you will need to engage a qualified plumber to re-connect your internal pipework to the meter at its new location. We will provide a temporary above-ground poly pipe connection to maintain your water supply so you can have your plumber come at a time that is convenient for you.

If we have constructed a new connection, you will need to engage a qualified plumber to connect your internal pipework to the connection.

For new water connections, you'll hear from us each quarter when we bill you for your water use.

If your application was to disconnect a water service and your property still abuts a water main, the relevant supply charge and/or rates on property value will still be payable by you.

For residential properties, you can manage your account online, including setting up direct debit payments and seeing your water use over time. Visit sawater.com.au and sign up to mySAWater. Registering only takes a few minutes and gives you control of your account, 24/7.

Sewerage connections

We will inspect the site and infrastructure requirements to determine if we can complete your application. To do this we may need access to your property’s boundary, and you may notice some blue and/or orange paint marks on the ground or fence after our visit, it is not permanent, and it will wear off gradually.

When assessing your application, we consider the type of connection you need and if any difficult construction conditions exist; this helps us determine if your connection is standard or nonstandard. If your connection is 'non-standard' you must pay all extra construction costs..

There are many difficult construction conditions, but the main ones include:

  • existing services in the construction path
  • underground water
  • geographical location
  • trees
  • rock
  • requirements for traffic management

You can find out more about standard and non-standard connections here and to understand our connections costs please see our fees and charges.

If our network needs to be extended or upgraded to connect you, we will tell you that connection is not possible at this time. We can provide you an indication of costs to upgrade or extend the connection if you wish. Please note this investigation will be at your cost. We will agree investigation costs with you before proceeding.

After receiving a completed application we will endeavour to assess and invoice you within 20 business days.

Once your application is assessed, we will send you an invoice, design drawings and approval letter for the work required. Your approval letter will include:

  • type of service available
  • required fees and charges for your type of connection
  • construction program associated with the design and construction of your connection
  • any approvals you’re required to obtain, and any pre-conditions for us to do the work
  • any post construction requirements.

We ask that you carefully check the design to ensure we are fulfilling your request.

The more we know upfront the more accurate we can be when quoting and planning your project. If changes are required, please let us know before paying the invoice and we will work with you to find a solution that meets both your requirements and our standards.

Invoices are valid for 60 days and we will not commence your project until the invoice is paid in full.

Please be aware you may need to engage a licensed plumber to complete the internal pipework from the connection. Please note that once your new service is constructed any changes to the agreed design will incur charges.

After you have paid your invoice, we aim to construct and activate your service according to these timeframes:

  • standard sewerage connection within 30 business days
  • non-standard sewerage connection within 50 business days.

Every connection project and site is different. There are various factors outside of our control that varies the complexity of a project which can impact cost and delivery timeframes.

You can find out more about standard and non-standard connections here and to understand our connections costs please see our fees and charges.

The required construction work for your application has now been completed. Your road surface may still need to be reinstated. Please allow up to 5 business days for this work to be completed.

If we have constructed a new connection, you will need to engage a qualified plumber to connect your internal pipework to the connection.

For new sewerage connections, you'll hear from us each quarter when we bill you.

If your application was to disconnect a sewerage service and your property still abuts a sewer main, the relevant supply charge on property value will still be payable by you.

Fire connections

We will inspect the site and infrastructure requirements to determine if we can complete your application. A site inspection is required for all fire service applications for us to determine whether a connection is available.

We require a current Flow Test and Network Analysis results from the last 12 months to complete a fire services assessment. If you did not include these results in your application, please complete the relevant forms below

Your application will be assessed for the types of connections you need. After receiving a completed application we will endeavour to assess and invoice you within 20 business days.

Once your application is assessed, we will send you an invoice, design drawings and approval letter for the work required.

Invoices are valid for 60 days and we will not commence your project until the invoice is paid in full.

If for any reason we are unable to service your property, we will contact you to discuss potential options

After you have paid your invoice, we aim to construct and activate your service according to these timeframes:

  • standard water connection within 25 business days
  • non-standard water connection within 35 business days

Every connection project and site are different. There are various factors outside of our control that varies the complexity of a project which can impact cost and delivery timeframes.

Once your new connection is completed, you will need to engage a qualified plumber to connect your internal pipework to the connection. Your road surface may still need to be reinstated. Please allow up to 5 business days for this work to be completed for metro locations and up to 30 business days for regional.

Thank you for your Fire Service application.

Managing your application

Email the case manager
Share tracking ID

What to do if you can't find your Tracking ID

Double check your inbox

We sent you a confirmation email after you completed your application. This email was from your case manager, had the application property in the subject field and the Tracking ID in the body of the email. If you can't find this email, try some of the following troubleshooting steps.

Check your spam, junk and trash folders

Sometimes emails from new email addresses are automatically sent to a spam or junk folder by mistake. You can search for the email using the subject (the property address you used to apply) or using sender domain details (@sawater.com.au)

Still can't find your Tracking ID?

You can email your case manager for an update on your project or contact the Connections team via live chat or on 1300 650 951 during business hours.

How we process your application

There is a lot to consider when connecting to an SA Water service. Every application is different and, depending on the type of connection you have applied for, the connection design and the construction conditions of the site, timeframes and costs will vary.

Application received

When we receive your application, we will assign a case manager to look after your application. They can be contacted via email if you have any questions about your project along the way.

Investigation underway

We will inspect the site and infrastructure requirements to determine if we can complete your application. When assessing your application, we consider the type of connection you need and if any difficult construction conditions exist. After receiving a completed application we will endeavour to assess and invoice you within 20 business days.

Application assessed

Once your application is assessed, we will send you an invoice, design drawings and approval letter for the work required. Invoices are valid for 60 days and we will not commence your project until the invoice is paid in full.

Project underway

We are committed to delivering connection services in accordance with our regulatory service standards. After you have paid your invoice we will use our best endeavours to construct/activate your service within the following timeframes to meet regulatory service standards:

  • a standard water connection within 25 business days
  • a non-standard water connection within 35 business days
  • a standard sewerage connection within 30 business days
  • a non-standard sewerage connection within 50 business days

Connections that require extension or upgrade of the supply network may take longer in the construction phase because they are dependent on extension or upgrade works separate to the connection works. We will detail the expected construction timeframe in your approval letter.

Project complete

We will let you know when your project is complete, and service is connected.

At this time, you may need to engage a qualified plumber to connect your internal pipework.

Your road surface may still need to be reinstated. Please allow up to 5 business days for this work to be completed for metro locations and up to 30 business days for regional.

Track another application

Have another project underway for an SA Water service? Enter your other Tracking ID in the Track an Application page to launch the tracker for that project.

Track another application

Related pages

Water quality
Reservoirs
Our commitment to you
Paying your bill

Report a fault report_arrow

report-img2

  • Major faults

    • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

    • Underway
  • Spruance Rd
  • Elizabeth East
  • 11/06/2021
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 15/06/2021 09:00 AM
    Estimated restore time and water supply back on: 15/06/2021 04:00 PM

    We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works

promo_img

Understanding your bill

Your SA Water account contains some very important information. Here's how to get the most out of it
Back to top
Call us
1300 SA WATER
(1300 729 283)
Call icon
Follow us